Client Satisfaction
Providing the best service for YOU!
What represents "best" service?
Answer: Not one thing. All our clients have different expectations and different requirements.
As a firm we are 100% committed to providing our clients with a fantastic service and Total Customer Care (TCC).
As a modern and progressive services firm we stepped back and looked at the component parts of our offering and asked: How can we make our service delivery better? What do our clients want?
We realised all our clients want different things, and it was a full time job to ensure that our client service was the best it could be.
Lanyon Bowdler actually employs a full time Quality Manager, who works with our partners and fee earners to ensure that YOU receive the Total Service you deserve.
Lanyon Bowdler has implemented a philosophy that we call Total Customer Care!
- We value all clients.
- We listen to all clients and their specific needs.
- We give clear upfront advice.
- We believe in "no suprises", clients will not incur any surprise bills from Lanyon Bowdler.
- We believe in prompt delivery - if we set a deadline we'll meet it.
- We answer calls promptly.
- We speak in plain English, so that you understand our advice.
After every "piece of work" that Lanyon Bowdler provides for our clients, we send out a Client Satisfaction Questionnaire. We ask our Clients what they felt our service was like. The statistics speak for themselves.
Click here to see the latest graphs