Client Services

Quality policy

The Quality Policy of Lanyon Bowdler Solicitors is:

Service and Integrity - putting the client first!

To enact this policy, Lanyon Bowdler Solicitors is committed to:

• Focusing on client needs and expectations by delivering an impartial, confidential service aimed at delighting its clients.
• Compliance with the relevant regulatory standards and requirements.
• Providing a thorough service which adopts the highest levels of technical and professional conduct and adheres to best practice.
• Technically excellent legal advice to a consistently high standard no matter who you deal with from the firm.
• Ensuring staff consider the need to abide by the 'four Cs' - Competence, Confidentiality, Commitment and Courtesy.
• Creating a continuous improvement culture throughout the firm.
• The continuing development of staff competency.
• Configuring internal resources to rapidly respond to changing market forces and opportunities, ie optimise strategically against competitors, responding to market changes.
• Offering the right advice.  This may not be the easiest to hear, but may be the best solution.  Straight advice, in plain English so that clients understand it.
• Advising on likely costs before a job (where possible) providing a transparency on fees and billing.  In other words, no surprises.  Allow clients to manage their budgets and get value for money.
• We aim to offer the right lawyer at the right time.  If clients have a relationship with us, they won't keep seeing different faces or have to explain the same thing over and over again.
• Inspiring confidence, looking to build long term relationships, not just a "one off" transaction.
• We deliver what we promise.

Mr David Battisby
Managing Partner