Client Satisfaction
Providing the best service for YOU!
What represents "best" service?
Answer: Not one thing. All our clients have different expectations and different requirements.
As a firm we are 100% committed to providing our clients with a fantastic service and Total Customer Care (TCC).
As a modern and progressive services firm we stepped back and looked at the component parts of our offering and asked: How can we make our service delivery better? What do our clients want?
We realised all our clients want different things, and it was a full time job to ensure that our client service was the best it could be.
Lanyon Bowdler actually employs a full time Operations Manager, who works with our partners and fee earners to ensure that YOU receive the total service you deserve.
Lanyon Bowdler has implemented a philosophy that we call Total Customer Care!
- We value all clients.
- We listen to all clients and their specific needs.
- We give clear upfront advice.
- We believe in "no surprises", clients will not incur any surprise bills from Lanyon Bowdler.
- We believe in prompt delivery - if we set a deadline we'll meet it.
- We answer calls promptly.
- We speak in plain English, so that you understand our advice.
After every "piece of work" that Lanyon Bowdler provides for our clients, we send out a Client Satisfaction Questionnaire. We ask our Clients what they felt our service was like. The statistics speak for themselves.
Click here to see the latest graphs
In the unlikely event that you should wish to make a complaint about any aspect of our service, please refer to our Client Complaints Policy.