Our team is here to help if you've suffered an accident in a public place that wasn't your fault.
Public Place Accident Compensation & Public Liability Lawyers.
Public Injury Claims are a legal process providing those injured in a public place with a financial settlement to help compensate them for the pain, suffering and loss of amenity.
When you’re out, whether you’re shopping, walking to work, enjoying a park, or simply going about your daily errands, you have every right to expect that your surroundings are safe.
Under the law, those responsible for public spaces, from local councils maintaining streets and parks, to businesses welcoming customers into shops, restaurants or leisure venues, have a clear duty to keep people safe. When they fail in this duty, and you are injured as a result, you may be entitled to claim compensation to help you recover and move forward.
At Lanyon Bowdler, we understand how upsetting and disruptive a public place accident can be. That’s why our dedicated team of specialist personal injury solicitors is here to guide you every step of the way. We provide clear advice, tireless support, and the highest levels of expertise recognised by both The Legal 500 and Chambers UK. We will work hard to secure the compensation you need to cover treatment costs, lost income, and any extra help you may require, so you can focus on your recovery with peace of mind.
You don’t have to face this alone. Get in touch with us today for a free, no-obligation chat about how we can help you get the justice and support you deserve. We’re here for you, and we’ll be with you for the whole journey.
Key Contacts
Am I eligible to claim compensation after an accident in a public place?
In order to make a successful claim for compensation after an accident in a public place, we must be able to provide evidence that you were owed a duty of care, that somebody was negligent in their duty, and that this negligence caused, or directly contributed to, your injury.
The owner, occupier, or other person who has control over the premises in which you were injured has a legal duty of care to ensure that all those who enter the premises, or use the area, remain as safe as is reasonably possible. This will typically involve the regular carrying out of risk assessments, followed by implementing policies and procedures to ensure that all identified risks are minimised or eradicated.
For example, in a supermarket the manager must ensure that stock is moved around the store carefully to avoid causing injury to shoppers and workers, and that any spillages of produce are signposted promptly and cleared up as quickly as possible in order to prevent customers from slipping. If you have sustained an injury after being struck by an unsecured object, or by slipping on a spillage which wasn’t clearly signposted, you may have a valid claim for compensation.
If you are unsure as to whether or not you have valid grounds on which to claim compensation, please get in touch with our personal injury solicitors. We’ll be happy to discuss the circumstances of your accident, and once we have a clear picture of exactly what happened, we can advise you further.
We are renowned Public Injury Solicitors, providing No Win No Fee claims. We can guide you through the entire claim process and assist with your recovery.
Our Accidents in Public Places Claims Expertise
We pride ourselves on our dedicated and thorough approach to each and every personal injury claim that we handle. We take the time to really get to know you so that we can understand your needs and address your concerns. Our friendly and professional personal injury specialists will keep you in the loop at all times, ensuring you are up to date with the developments of your case.
Not only are we able to provide exceptional legal counsel, we can also support you in other ways such as facilitating access to private medical treatments to aid your recovery, and organising interim payments to ensure that you are not left struggling whilst your claim is ongoing.
The Personal Injury Team is recognised in Tier 2 for the West Midlands in the 2025 edition of the Legal 500, which states ‘The ‘very client-centred’ team at Lanyon Bowdler is ably led by Dawn Humphries who is based at the Shrewsbury office. Humphries excels in serious brain and spinal injuries. She is also well-regarded for her work on employers’ liability claims that arise from accidents at work, particularly at construction sites. Telford-based Debbie Humphries is recommended for her representation of clients who have sustained life-changing injuries. Phillip Roberts is at the Hereford office, and has particular experience in areas such as accident at work cases and loss of limbs claims. Associate Karen Clarke is another notable member of the practice’.
Work highlights:
Represented claimant in PI claim against a well-known sporting activities franchise, where claimant sustained a C5 fracture of the neck rendering him tetraplegic, resulting in a claim estimated to be worth over £10m.
Represented claimant in PI claim against employer, having sustained fractures to L2, 3, 4 and 5 after falling from a roof. Contentious evidence in respect of quantum led to negotiations which successfully secured a £500,000 settlement for the client.
Represented claimant via their litigation friend in a PI claim against a defendant driver, successfully negotiating a settlement of £2.9m ahead of a liability trial.
Chambers UK 2025 rank the department in Band 1 and state ‘The firm is particularly experienced in acting for clients with spinal and cerebral injuries. Also skilled in handling military cases, and works alongside clinical negligence and Court of Protection teams to fully support clients.’
Strengths
“The team are always friendly and nothing is a problem for them.”
“All communication was appropriately fast and always put into suitable non-legal layman terms.”
Notable practitioners
Dawn Humphries – Band 2
Dawn Humphries handles a wide range of orthopaedic and spinal injury claims. She is active on an array of personal injury cases, including those relating to workplace accidents and RTAs.
“Dawn is empathetic and sympathetic but very calmly assertive when it came to pushing back onto defence.”
“She is really on the ball and is open to having a discussion on how to improve the case.”
Debbie Humphries – Band 2
Debbie Humphries is highlighted for her experience in handling a full range of severe injury matters, including motor incidents and accidents at work.
“Debbie supports her clients with a balance of compassion and sector knowledge.”
Listen here to Dawn Humphries from the Personal Injury team, chatting about the challenges faced by people and their families when dealing with brain injuries.
In this episode Dawn Humphries & Alex Spanner from the Personal Injury team are chatting with local legend Mickey Bushell MBE. Mickey is an Paralympic gold medallist and qualified personal trainer, who works with disabled people to help improve their physical and mental well-being.
Your Public Injury Claims questions answered
When an accident occurs in a public place, the person or organisation who can be held liable will vary depending on the type of public place. In most cases you will be owed a duty of care by one of the following:
- The local authority or council
- The owner or occupier of the premises
- The business or organisation operating in the public place
- The person who is responsible for maintaining the public place
For example, it is the duty of the local authority to ensure that roads and pavements are well maintained, with potholes being filled in to reduce the risk of a road traffic accident, and broken paving stones being fixed to reduce the risk of people tripping and falling whilst walking or cycling. If you’re unsure who was responsible for your accident in a public place, our specialist personal injury solicitors can help you to find out, so please don’t hesitate to get in touch and begin the claims process with us.
There are a wide variety of outdoor areas and business premises that can be classed as public places, so therefore there are many different types of accidents that could potentially occur. Some of the most common accidents that can happen in a public place include:
- Slipping on a wet floor
- Slipping on an icy footpath
- Tripping over a paving slab
- Cycling or driving over a pothole
- Falling from an unstable or unsecured height
- Being struck by a falling object
- Being injured by defective equipment
- Tripping over loose wiring, refuse, or debris
- Receiving an electric shock from faulty equipment
- Being involved in a road traffic accident
- Being assaulted by a person or an animal, such as a dog
- Being injured when participating in or spectating a sporting activity
This list is not exhaustive, and if you have suffered from any kind of injury which occurred in a public place due to somebody else’s negligence, we can help you to claim the compensation you deserve. If you are 18 or over and your accident occurred in the last three years and you were not to blame, please don’t hesitate to get in touch. Even if your accident occurred more than three years ago, or you were partially to blame, we may still be able to help you, so please do speak to one of our friendly and experienced team to find out more. If a child is injured the three year rule doesn’t come into force until they are 18.
Many people wrongly believe that a privately owned space, such as a business premises, is not a public place. However, according to Section 9 of the Public Order Act 1936, a public place includes “any highway and any other premises or place to which at the material time the public have or are permitted to have access, whether on payment or otherwise.”
Some examples of public places include:
- Shops and supermarkets
- Bars, cafes, and restaurants
- Theatres, cinemas, and music venues
- Bowling alleys and arcades
- Tourist attractions and museums
- Sports venues and gyms
- Parks, paths, and roads
All of these places, and any other spaces in which the public are allowed access, even on a temporary basis, should have a responsible party which holds public liability insurance. This covers the public space in the event of an accident occurring, which results in a member of the public being injured, ensuring that the injured party may be adequately compensated for the suffering they have endured due to the accident.
Building a strong case for compensation relies heavily on gathering clear and persuasive evidence. Ideally, this includes photographs of where the accident happened, capturing any hazards like uneven paving, spillages, or poor lighting. If possible:
- Take photos soon after the incident, before the hazard is removed or repaired.
- Keep medical records, as they show the nature and extent of your injuries and help demonstrate the impact on your daily life.
- Record witness details, and ensure witness statements are recorded.
- Keep receipts or records of any expenses related to your injury, such as travel costs to medical appointments or the cost of care
Our team will guide you through gathering everything you need, so you never feel alone during this process.
Is it possible to make a public injury claim if there were no witnesses or no CCTV available?
Yes. While witness statements or CCTV footage can be very helpful, their absence does not make you ineligible for compensation. Many claims succeed based on other types of evidence, such as photographs of the scene, maintenance records, or expert reports showing that an area was unsafe and should have been made safe by those responsible. Our experienced solicitors know exactly what to look for and how to piece together supporting evidence, even when direct witnesses are unavailable. We will always explore every option to build the strongest possible case for you.
Yes. If an accident in a public place has made an existing medical condition worse, you may still have a valid case for compensation. The law recognises that negligent accidents can aggravate pre-existing conditions, and you should not be left to bear the consequences alone. Our role is to demonstrate how your health was affected before the incident and how your symptoms or day-to-day life have worsened because of it. We work with medical specialists to produce clear evidence showing this link, ensuring your additional pain, suffering, or limitations are properly reflected in your payout.
Compensation usually consists of two parts: one addresses the pain, suffering, and loss of amenity caused by your physical or psychological injuries, while the other covers financial losses, such as lost earnings if you’ve been unable to work, medical costs, travel expenses, or the cost of extra support at home. The aim is to restore you, as far as money can, to the position you would have been in had the accident not happened. Our Public Accident Solicitors work closely with trusted medical experts and financial specialists to ensure every aspect of your loss is fully considered.
Most claims are resolved without needing to go to court. In many cases, the responsible party’s insurer will negotiate a settlement once we have gathered the evidence to prove fault and demonstrate the extent of your losses. However, if your claim cannot be settled fairly through negotiation, going to court may be necessary. If that happens, rest assured we will guide you through every stage, representing your interests robustly while supporting you with clear advice and care throughout the process.
Yes. At Lanyon Bowdler, we offer most public place accident claims on a No Win No Fee basis. This means you won’t pay any legal fees upfront to start your claim. If your claim is not successful, you won’t have to pay our legal costs at all. This approach ensures everyone can pursue justice and compensation without worrying about the risk of large legal bills. We will always explain clearly how a No Win No Fee agreement works and answer any questions you may have before we begin.
Every claim is different, and how long yours will take depends on several factors, including how complex the accident was, whether the other party accepts responsibility, and how quickly your medical condition stabilises so we can assess your full recovery prospects. Straightforward claims can sometimes settle within a few months, while more complicated cases may take longer, especially if the injuries are serious or there are disagreements about liability. Our team works proactively to keep your claim moving and will keep you informed every step of the way.
General Damages cover the pain, suffering, and loss of enjoyment of life caused by your injuries. This is compensation for the physical and emotional impact the accident has had on you.
Special Damages, on the other hand, relate to any financial losses you have incurred as a result of your injury. This might include lost earnings, medical costs, travel expenses, and any future care or treatment you may need. Together, these elements aim to make sure you are not left out of pocket or unfairly disadvantaged because of someone else’s negligence.
Most businesses, councils, and organisations that allow public access to their premises are legally required to have public liability insurance. This insurance exists specifically to cover compensation payments if someone is injured due to the organisation’s failure to keep the area safe. In most claims, it is the insurer who pays the compensation and legal costs. This means you can claim the support you need without worrying about causing financial harm to a small business or public body.
Yes. A denial of liability does not mean your claim must end there. Disputes can and do happen, but this is where having an experienced solicitor makes all the difference. We will investigate thoroughly, gathering the evidence needed to prove how the accident occurred and who should be held responsible. If necessary, we can use expert witnesses and accident reconstruction reports to strengthen your case. Many claims that begin with a denial of responsibility are eventually settled once clear evidence is presented.
Without question. Public place injury claims can be complex, particularly when proving negligence or dealing with large insurance companies. Having a specialist solicitor means you benefit from expert advice, thorough case preparation, and skilled negotiation. We will handle the legal complexities on your behalf, ensure your claim includes all losses and expenses, and fight for the best possible outcome for you. Most importantly, you will have a team that listens, cares, and keeps your interests at the heart of every decision.
What our clients say.
Contact Lanyon Bowdler’s Accidents in Public Places Solicitors
Our team is accredited by the Association of Personal Injury Lawyers and the Law Society, as well as being accredited brain injury specialists, and experts in catastrophic injury claims. We are proud to have been highly ranked by both The Legal 500 and Chambers UK, which should offer you the peace of mind and reassurance to know that you’re in safe hands.
By choosing Lanyon Bowdler, you are guaranteeing yourself some of the finest legal expertise in the field. We are committed to delivering you the best client care possible and ensuring you receive the desired outcome to your case. Please contact a member of the team or complete our online enquiry form.
Lanyon Bowdler has specialist Personal Injury Solicitors in Shrewsbury, Bromyard, Hereford, Ludlow, Oswestry, Telford, and Conwy. We are a leading firm of solicitors in Shropshire, Herefordshire and Wales, handling Public Injury Claims in Birmingham, Wolverhampton and Worcester. Wherever you live in England or Wales, you can be sure to receive our dedicated team’s best representation and services.
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