Unhappy with your current law firm? Transferring your personal injury claim to Lanyon Bowdler is easy. Contact us today.
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Changing Personal Injury Law Firm & Transferring Personal Injury Claims.
Starting a personal injury claim is not something you will plan for. You need to feel supported, informed, and confident your lawyer is doing everything possible to fight your corner.
Unfortunately, that isn’t always the case. If you’re feeling ignored, rushed, or uncertain about the advice you’ve been given, it may be time to consider whether your current law firm is really the right one to guide you through this process.
At Lanyon Bowdler, we regularly hear from people who are unhappy with the way their personal injury claim is being handled. Some have been left in the dark, waiting weeks for updates. Others feel their lawyer doesn’t understand the complexity of their injuries or seems more interested in a quick settlement than a fair one. Some simply feel like they are a number and not a person.
What you may not realise is that it’s entirely possible to change solicitors part-way through a personal injury claim. Whether you’ve just started the process or are nearing settlement, you are not obliged to stay with a firm you feel no longer meets your needs.
You are entitled to legal representation that gives you confidence, not concern.
If you’re considering looking to change your law firm, we’re here to help. Transferring your claim to Lanyon Bowdler is simpler than you might think, and could make all the difference to your recovery and your results.
Why transfer your claim to Lanyon Bowdler
Many of the clients who come to us part-way through their claims tell us the same thing: they feel like their case wasn’t getting the attention they felt it deserved. They felt there was a lack of communication, they may have been passed from one person to another, or they were concerned their solicitor lacked the experience needed to handle the complexities of their claim for compensation.
Clients often come to us because they realise their injury claim requires experienced lawyers, particularly in complex areas such as brain injury, spinal damage, amputations, or where rehabilitation and long-term support must be factored into the outcome. Others are frustrated with inconsistent communication, or feel they are being pushed toward a settlement they are uncomfortable with.
By transferring your claim to Lanyon Bowdler, you are choosing a firm that listens, explains things clearly, and leads with expertise. We take the time to understand your situation properly, offering clear advice and regular updates, so that you feel confident in the direction your case is heading. You are never just a file on a desk. We are part of your team, and we’re here to make sure you receive the outcome and the support you rightly deserve.
The Personal Injury Team is recognised in Tier 2 for the West Midlands in the 2025 edition of the Legal 500, which states: ‘The ‘very client-centred’ team at Lanyon Bowdler is ably led by Dawn Humphries. Humphries excels in serious brain and spinal injuries. She is also well-regarded for her work on employers’ liability claims that arise from accidents at work, particularly at construction sites. Debbie Humphries is recommended for her representation of clients who have sustained life-changing injuries. Phillip Roberts is also noted, and has particular experience in areas such as accident at work cases and loss of limbs claims. Karen Clarke is another notable member of the practice’.
The 2025 edition of Legal 500 includes the following work highlights:
Represented claimant in PI claim against a well-known sporting activities franchise, where claimant sustained a C5 fracture of the neck rendering him tetraplegic, resulting in a claim estimated to be worth over £10m.
Represented claimant in PI claim against employer, having sustained fractures to L2, 3, 4 and 5 after falling from a roof. Contentious evidence in respect of quantum led to negotiations which successfully secured a £500,000 settlement for the client.
Represented claimant via their litigation friend in a PI claim against a defendant driver, successfully negotiating a settlement of £2.9m ahead of a liability trial.
Chambers UK 2025 ranks the department in Band 1 in the Midlands and states ‘Lanyon Bowdler Solicitors is a leading Shropshire firm advising on an extensive breadth of personal injury cases, including high-value RTA and accident-at-work claims. The firm is particularly experienced in acting for clients with spinal and cerebral injuries. The team is skilled in handling military cases and accidents abroad. It also works alongside clinical negligence and Court of Protection teams to fully support clients’.
“The case was very complex, and any issues that came up with the case, the firm did its utmost to work them out.”
“Lanyon Bowdler has a wide knowledge base. The team are very good at responding and provide clients with a high level of support.”
“All communication was appropriately fast and always put into suitable non-legal layman terms.”
“It is easy to get in contact with the team and they are always open to discussing the complexities of each case. The service they provide to their clients is excellent.”
Dawn Humphries handles a wide range of orthopaedic and spinal injury claims. She is active on an array of personal injury cases, including those relating to workplace accidents and RTAs.
“Dawn is very highly regarded, clients love her and she’s very down to earth.”
“Dawn is empathetic and sympathetic but very calmly assertive when it came to pushing back onto defence.”
“She is really on the ball and is open to having a discussion on how to improve the case.”
Debbie Humphries is highlighted for her experience in handling a full range of severe injury matters, including motor incidents and accidents at work.
“Debbie supports her clients with a balance of compassion and sector knowledge.”
Your Injury Claim Transfer questions answered
Yes, you can. You have the right to choose who represents you at any point during your personal injury claim. If your current law firm is not providing the service, support, or expertise you expect, you are free to instruct a new firm, whether your case has just begun or is well underway. Many people are surprised to learn just how straightforward the process can be, and that making the switch does not mean starting over from scratch.
There are many reasons why clients choose to move their claim to Lanyon Bowdler. Often, it comes down to feeling let down or unsure about the direction of the claim. You might be experiencing long delays, poor communication, or lack of clarity about next steps. In some cases, clients come to us because they’ve lost confidence in the legal advice being given, or feel they are being encouraged to settle too soon or for too little.
Others have discovered their case is more complex than originally thought, and feel their current solicitor lacks the specialist knowledge needed to secure the right outcome. Whatever the reason, your instincts are valid. If you’re not happy with your representation, it’s worth seeking a second opinion.
In most cases, transferring your claim causes very little delay. At Lanyon Bowdler, we take care of all the communication with your previous solicitor, requesting your case file and ensuring a seamless handover. Our experienced team knows how to move quickly, assess the work already done, and pick up the momentum. The aim is always to reduce stress, and ultimately to get your case back on track and progressing with purpose.
Transferring your claim is easier than you might think. Once you contact us, we’ll talk through your concerns and offer an honest view about whether switching is the right decision for you. If you decide to go ahead, we’ll manage the transition from your current law firm. This includes writing to them on your behalf, arranging for the transfer of your file, and handling any discussions around costs or outstanding work. You won’t need to deal with them directly: we’ll take care of everything.
This depends on the agreement you have with your current solicitor, but in most cases, switching can be done with little or no financial impact to you. If you’re on a no win, no fee arrangement, your previous solicitor may be entitled to some costs for the work they’ve already done, but this is often handled between firms and deducted from your final settlement. We’ll give you clear, upfront guidance on how this works and make sure there are no surprises.
Clients who move their claims to us often say the difference is immediate and reassuring. We listen. We communicate clearly. And we treat you like the individual you are, not just a case number.
Our team includes specialists with nationally recognised expertise in serious injury and complex claims, including those involving spinal injuries, brain trauma, amputations, and long-term care needs. We are ranked by Legal 500 and Chambers UK for the quality of our legal advice, but what really sets us apart is our client care. We walk every step of the journey with you, offering honest advice, robust representation, and a genuinely supportive service from start to finish.
What our clients say.
Phillip Roberts handled my claim in a professional and knowledgable way and I would like to thank him very much for all the work he has done for me.
After my experience using LB 15 years ago and being very impressed I had no hesitation in using them again on a totally different matter and I was not disappointed. Excellent service once again with a successful secondary victim claim.
First Class experience from start to finish with this company.
One hundred percent happy with my claim and the outcome my solicitor was brilliant all through my case.
First Class Service
I was injured in a terrible accident whilst working on a farm, I was left with extensive injuries to my arm which impacted all aspects of my life including my ability to go back to work. Once I had instructed Lanyon Bowdler they instructed medical experts who were able to recommend rehabilitation for me which was arranged, and this meant that I could go back to work and start living independently again. They secured compensation of £45,000 and gave me all the advice and support I needed to accept the offer made.
After a horrible road traffic accident I was left with minimal physical injuries but a significant psychological injury which affected all aspects of my life including my ability to go back to work. Lanyon Bowdler handled my claim whilst also securing crucial rehabilitation for me. They secured £85,000 in compensation for me just after a year after my accident.
After a serious motorbike accident in which my Dad sustained significant head and life changing injuries I instructed Lanyon Bowdler to assist me with making a claim on his behalf. As part of his claim they ensured that he received an appropriate care package to support him in living independently and access to appropriate rehabilitation. They secured for him a settlement of £3.1m together with PPOs for his care and case management for the rest of his life which means that all of his needs can be met.
Dependable, thoughtful and sound advice. Professional, personable and accessible. A stalwart presence with good advice throughout – thank you.
I am very happy with the services. Excellent communication and knowledge. Very professional. Everything was well explained and there was nothing hidden. Highly recommended.
Used Lanyon Bowdler for a personal injury claim regarding a trip in a supermarket. I found the service very helpful and would use again.
From the first contact, the team at Lanyon Bowdler gave a fast & efficient service. They were very friendly & gave me the confidence that I had found the right solicitors. The advice given & the fast responses were beyond my expectations. The matter was resolved in no time at all.
It is a pleasure to act as a case manager for clients represented by the personal injury team at Lanyon Bowdler Solicitors. Lanyon Bowdler PI team are proactive and truly client centred. They understand the clients they represent and work tirelessly to achieve the best they can for them. Through collaborative working we have been able to achieve the best outcomes possible for our clients.
As a case manager I work closely with litigation teams to ensure our clients get the expertise, support and care they need to bring them back to as close to their life pre-injury as possible. This is very often not an easy journey, and balancing the desires of the client to live their best life with collating and presenting the facts of how that life is altered, can be very challenging. Having worked alongside Lanyon Bowdler’s team for many years, I have noted it is always easier to strike this balance, when they are involved.
Having worked with a succession of personal injury specialists at Lanyon Bowdler over the years, I have seen at first hand the top-flight legal expertise that they bring to every case and the commitment to obtaining the absolutely best result for every client. Equally importantly, I am struck by the compassion, empathy and humanity with which every client is treated. They go above and beyond to ensure their clients receive the very best representation.
The team at Lanyon Bowdler show an exceptional knowledge and understanding of their client’s needs, not just in terms of the claim that they lead, but also the emotional and personal experiences that they will have on that journey.
Lanyon Bowdler provide seamless ongoing emotional support, information and guidance to their clients over what may be many years of a PI claim. This significantly helps mitigate the “stress” of a claim for their clients, and in my medicolegal experience puts them way ahead of other legal firms.
Contacted Lanyon Bowdler six months after an injury at work. They offered me several of their services, including no win no fee which I ended up choosing. The solicitor was extremely helpful, was always keeping me updated when there was news and answered promptly when asked for any updates or when I asked any questions. I was very happy with the final settlement and the advice I received proved to be the best for my case. I felt like the extra bit of care was extended to give me a good idea of the options I had to choose from which really helped to inform any decision.
From my initial approach to the final positive outcome I felt my solicitor was expending all his energy to win the case. I was kept informed throughout and was given straightforward advice on how to proceed. The end result was an acceptable outcome and the pay-out was prompt.
Very friendly and quick to respond, highly recommend for anyone looking for legal advice.
I couldn’t be happier with the service I have received over the past six years. I would highly recommend Lanyon Bowdler for legal requirements.
Since dealing with Lanyon Bowdler they have been diligent, efficient and at all times very helpful along with being structured in dealing with matters, fees and clarity on all levels. Thank you.
I was clearly informed of progress step by step. The service you provided was very good.
All work carried out effectively and efficiently.
An excellent service with solicitors that you can talk to and who give you a clear understanding of all necessary legal implications and interpretations.
From start to finish we had excellent service. Friendly, approachable and professional.
Very clear, concise advice and guidance, easy to understand.
Good service provided throughout with clear communication throughout with all options explored.
I can thoroughly recommend the highly professional and supportive service received over the last few months.
Responsive, supportive, approachable, clear and empathetic.
Professional and prompt communication. Supportive and client focused.
Whenever I have had need to contact Lanyon Bowdler I have always received a fast, concise and friendly response.
Definitely would use Lanyon Bowdler again if I need the use of a solicitor.
Smooth and efficient service from very professional firm.
We were particularly impressed with the quality of work, the speed and excellent communication.
Very friendly and approachable. Very good advice
Great Service; Lanyon Bowdler were excellent from the outset. Straightforward and easy process. I just sat back and waited.
Everything has been professional, efficient and courteous throughout and we are very pleased, both with the service and with the eventual outcome of our case. Everything was first class and exceeded our expectations. Thank you again for providing such splendid service. It is really appreciated.
Related services.
Transfer your Personal Injury Claim to Lanyon Bowdler today
If your personal injury claim isn’t being handled the way it should be, you don’t have to settle for poor service, for poor communication, or for a poor outcome. Changing solicitors is more common than you might think, and it could be the most important step you take toward securing the compensation, care, and clarity you deserve.
At Lanyon Bowdler, we are here to listen to your concerns, explain your options clearly, and guide you through the process with professionalism and compassion. From the moment you get in touch, you’ll find a team that understands the frustration you’ve been feeling, and is ready to do things differently.
We have offices in Shrewsbury, Bromyard, Hereford, Ludlow, Oswestry, Telford, and Conwy, which allows us to support claimants across England and Wales.
Let us help you move forward. Contact our personal injury specialists today for a confidential, no-obligation conversation about transferring your claim. We’ll talk through your concerns, answer your questions, and help you decide if switching to Lanyon Bowdler is the right choice for you.
Meet the team.



Changing Law Firm Case studies.





























Changing Law Firm Articles & Podcasts.

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The Armed Forces Compensation Scheme: Alexander Spanner and Amy Burgoyne

Young Drivers & Road Safety Debbie Humphries speaks with guest Crew Commander Paul Harper





So, What Do You Do? – Lizzie Cross and Amy Burgoyne

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